Refund & Cancellation Policy

1. 24-Hour Trial Guarantee

We encourage all new customers to request a 24-Hour Free Trial prior to purchasing a long-term plan. This allows you to test channel stability, device compatibility (Firestick, Smart TV, TiviMate), and speed on your home network risk-free.

2. Refund Eligibility Guidelines

If you experience unresolvable technical issues with your subscription within 24 hours of purchase, you are eligible for a full refund under the following conditions:

• Our support team was unable to restore your stream or provide a working M3U link within 24 hours of your ticket.
• Your order was charged multiple times by mistake.
• Refund requests must be submitted directly to our 24/7 WhatsApp support team with your order reference.

3. Processing Timeline

Approved refunds are processed back to the original payment method within 3 to 5 business days depending on your financial institution.